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Return to shopReturns + Exchanges
Return/Exchange Policy (7 Days)
1. Timeframe:
Return/exchange requests must be initiated within 7 days of delivery.
No returns/exchanges will be accepted after 7 days.
2. Conditions:
Mandatory Unboxing Video: Customers must record a video while opening the parcel. The video should clearly show the product’s condition, packaging, and invoice.
Product Condition: Items must be unused, in their original packaging, with tags intact.
Proof of Purchase: An invoice or order ID is required.
Returns
3 Return Shipping Charges:
The customer will bear the return delivery costs.
Only pre-approved courier services will be accepted for returns.
4. Exchanges:
For size/color exchanges, the product must be returned within 7 days.
The customer will bear the delivery charges for the replacement.
5. Refund Process:
Refunds will be processed within 7–14 business days after a quality check.
Refunds will be credited to the original payment method (e.g. UPI, bank accountÂ
Help
Key Exceptions:
Defective Products or Seller Errors (e.g., wrong item shipped):
We will cover the return shipping charges.
An immediate replacement or full refund will be provided.
Customer Tips:
Always record an unboxing video.
Please read this policy carefully before purchasing. For any queries, contact cerecustomer@kassar.in